Flow Manager Course Introduction 

This course addresses the challenge of agility being confined to the team level, by focusing on enhancing end-to-end flow. It provides the foundational understanding needed to attribute value to delivered work and manage the flow of that value to the end customer.

This course is designed to help organizations progress from Maturity Level 1 to Level 2 on the Kanban Maturity Model (KMM). The Flow Manager role focuses on improving work flow to deliver products and services faster and more reliably, which ultimately boosts the overall performance of an organization and enables scaling beyond the team level.

Drawing on key concepts from the pioneering 2003 book Agile Management by David Anderson, the course introduces the concepts of tracking value flow in knowledge work, conducting operations reviews, agile product management, and feature-driven development workflows.

Who Should Take the Flow Manager Course?

This course is ideal for agile professionals, team leads, and managers aiming to move beyond team-level agility and enhance the end-to-end flow of customer-valued work. It’s particularly beneficial for those in roles where faster, more reliable delivery is critical, or for those looking to take on greater responsibility at a larger scale. The Flow Manager course provides a strong foundation in measuring and optimizing delivery, flow, and alignment with customer expectations.

What You Will Learn in the Flow Manager Course

The Flow Manager course teaches the essentials of managing and improving the flow of customer-valued work. It equips you with practical skills to track and enhance delivery, ensuring faster and more predictable outcomes for customers.

Key takeaways include:

• Identifying customer requests and tracking work in progress.

• Measuring flow efficiency and time-to-delivery metrics.

• Focusing on improving flow and prioritizing “finishing” over “starting.”

• Gaining the tools to manage delivery beyond the team level and make a significant impact on overall business performance.

The Flow Manager course is designed to fill a gap in team-level agility and empower agile professionals to drive meaningful improvements in organizational performance.